How we are protecting you and your family during COVID-19

Qing Z

“We used the royal town car to shuttle my husband and I between the hospital and our home for a surgery he had. Our experience was exceptional, we couldn’t be more satisfied and we will recommend this service to anyone in a heartbeat. It has been a crazy time with the pandemic going on, and the protest inside the city and around the hospital. But Carmen and the chauffer (David I think) were extremely helpful and flexible. The car always arrived at least 5 min before the reservation, they worked around our time since we didn’t have much control over the discharge time from the hospital, they made sure to communicate clearly when there were emergency situations, like the protest and riot in downtown making the trip not as safe and thus need to be rescheduled. Carmen is excellent in communication and I’m beyond grateful for everything she did so that my husband and I could focus on his surgery and not need to worry about the transportation during a pandemic plus a national emergency. THANK YOU!”

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